Richard Glaser

Assistant Head of User Support & Computing Services, Marriott Library

Richard Glaser is an experienced IT professional with over 30 years at the University of Utah, specializing in user support, computing services, and Apple infrastructure. As Assistant Head of User Support & Computing Services, he leads teams managing Apple, Microsoft, and network infrastructures, providing advanced support and collaborating with vendors like AppleCare Enterprise, Jamf, and Microsoft.

Previously, Richard served as Manager of Macintosh Services and Macintosh Specialist, overseeing infrastructure teams, mentoring staff, and developing IT solutions. He has contributed to projects like the MacEnterprise Project and Mac OS X Lab Deployment Initiative, working with institutions such as Carnegie Mellon and MIT.

A frequent conference presenter and technical writer, Richard shares his expertise on topics like automation and device management. His passion for professional development is evident through his GitHub contributions and influential blog on Apple infrastructure in higher education.