Speaker
Michael Madsen
IT Manager, ITS
Michael Madsen has led the Service Management Process Support team for over five years, bringing a wealth of experience in IT service management and process optimization. Since 2017, he has also served as an ITIL Foundation instructor, guiding professionals in mastering ITIL principles and practices. Michael is passionate about fostering operational excellence and empowering teams through strategic process improvement and education.
Talks at this conference:
| Talks, 15:10 | What Is ITIL? |