Kaylee Richardson

ServiceNow Developer - Team Lead, University of Utah - Platform Services

I’m a Software Engineer here at the University of Utah who specializes on our ServiceNow platform. I have close to a decade of hands-on experience building smart, scalable solutions that make work easier for everyone. Over the years, I’ve worked across multiple areas of the platform - from ITSM and CMDB to SPM and custom app development—helping teams turn complex processes into smooth, automated workflows.

In my current role, I lead a team of many talented developers, focusing on collaboration, process improvement, and building solutions that align with both user needs and platform best practices. I’m big on agile thinking, mentorship, and making sure the work we do doesn’t just check boxes - it actually helps people.

Outside of work, I’m a mom to three energetic boys, happily sharing life with my wonderful partner, and a fur mom to three dogs and one cat – so life doesn’t exactly slow down when the laptop closes. But I wouldn’t have it any other way.