Speaker
Joe Bernhard
ITS Service Desk Manager, Information Technology Services
Joseph Bernhard is the Service Desk Manager at the University of Utah Health, specializing in IT service management, workforce development, and operational excellence. He focuses on improving service delivery, reducing turnover, and building high-performing teams in healthcare environments. Joseph brings a leadership perspective on stabilizing the student IT workforce, sharing lessons learned, practical strategies, and a forward-looking view on how organizations can retain talent while improving service outcomes.